PNY Denies Warranty on Melted RTX 5090 Despite Native Power Cable Use
A graphics card owner claims PNY rejected his warranty claim for an RTX 5090 that melted its power connectors while running on the manufacturer's own cable with a stock power supply.
According to a Reddit post, one user's experience with PNY's warranty service raises questions about consumer protection for high-end hardware. The incident involves a GeForce RTX 5090 that failed catastrophically, yet the manufacturer allegedly refused to honor the warranty.
The user, identified as /u/Melodic_Initial_1767, reported that his RTX 5090 became inoperable after the 12V-2x6 connectors on both ends of the modular power cable melted. The cable came bundled with his 1600-watt ASRock power supply, model PG-1600G. He stated he was running the card with stock BIOS settings, no overclocking applied, and had actually set a manually reduced power limit. The failure occurred while the card sat idle.
When the user initiated an RMA request with PNY, he claims the company rejected his claim the following day. The denial raises concerns about warranty coverage for a product in a category that has only recently reached multi-thousand-dollar price points, where buyers might reasonably expect comprehensive service protection.